Call Center Customer Service Agent

Hustle Notice BizMiami, Florida, US

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Description

Job Title : Call Center Customer Service Agent

Location : Miami, FL

Job Type : Full-Time

We are seeking a Call Center Customer Service Agent who is passionate about providing exceptional service to our valued customers. As a key member of our customer service team, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

Answer incoming customer calls promptly and professionally
Provide accurate information about products and services to customers
Resolve customer issues and complaints in a timely manner
Document customer interactions and update account information
Conduct follow-up calls to ensure customer satisfaction after resolving issues
Collaborate with team members to improve service processes and customer experience

Skills, Knowledge and Expertise

High school diploma or equivalent; further education is a plus

Proven experience in a customer service role, preferably in a call center

Excellent verbal and written communication skills

Strong problem-solving skills and ability to think critically

Familiarity with CRM software and telephone systems

Ability to handle high call volumes with professionalism

Benefits

Opportunities for career growth and development.

Health, dental, and vision insurance options.

Paid time off and holidays.

A dynamic and collaborative work environment.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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Call Center Customer Service • Miami, Florida, US