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Assistant Front Office Manager

Assistant Front Office Manager

FAIRMONTAustin, TX, US
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Overview

As Assistant Front Office Manager, you will support the daily operations of the Front Desk and Royal Service (hotel communication) teams. You'll assist with colleague supervision, guest engagement, and departmental coordination to help ensure a seamless, luxury experience from arrival to departure and beyond. In this hands-on leadership role, you will contribute to training, scheduling, and maintaining service excellence, while growing your leadership skillset in a supportive, high-energy environment.

What's in it for you :

  • This position is salary non-exempt, overtime eligible. Salary of $70,000.
  • Employee travel program offered discounted rates in Fairmont's and Accor worldwide
  • Parking / Commuting discounts
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
  • 401K retirement plans with a 4% match for all colleagues
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues!

Responsibilities

Summary of Responsibilities :

Reporting to the Director of Rooms, the Assistant Front Office Manager is responsible for the effective operations of the Front Desk and Royal Service Teams. The successful candidate will be a team champion and a recognized team leader.

  • Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
  • Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
  • Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
  • Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
  • Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
  • Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day.
  • Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service.
  • Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles.
  • Monitor guest feedback using insights to enhance service strategies and guest satisfaction.
  • Respond to all internal and guest inquiries and e-mails in a timely manner
  • Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel.
  • Ensure compliance with all safety, emergency, and cash-handling protocols.
  • Other duties as assigned

    • Qualifications

    Qualifications

  • Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
  • Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
  • Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
  • A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
  • Passionate about luxury hospitality, team development, and creating memorable guest experiences
  • Flexible schedule, including evenings, weekends, and holidays, as required by business demands
  • Degree or diploma in Hospitality Management or a related field is an asset
  • Computer literacy required : Windows XP, MS Office, Property Manager, and Royal Service an asset
  • Must hold valid USA work authorization

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

    We are an equal opportunity employer. All offers contingent on background check and E-Verify.

    Do what you love, care for the world, dare to challenge the status quo!

    BELIMITLESS

    J-18808-Ljbffr

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