Banquet Server- Delta Hotels HELENA

Set Up and Breakdown : Prepare the banquet area before events, including setting tables, arranging chairs, and ensuring all decorations and equipment are in place. After the event, servers are tasked with breaking down the setup, cleaning the area, and returning items to their designated storage.

Guest Interaction : Engage with guests in a friendly and professional manner, providing exceptional customer service. This includes greeting guests upon arrival, answering questions, and addressing any special requests or concerns throughout the event.

Food and Beverage Service : Serve food and beverages to guests in a timely manner, ensuring that all items are presented attractively. This includes carrying multiple plates or trays, pouring drinks, and refilling beverages as needed.

Menu Knowledge : Maintain a thorough understanding of the menu items, including ingredients, preparation methods, and potential allergens. This knowledge allows servers to answer guest inquiries accurately and provide recommendations.

Coordination with Kitchen Staff : Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety guidelines, with special consideration to guest requests.

Attention to Detail : Exhibit a high level of professionalism, hospitality, and confidence when making contact with guests. Communicate with Banquet Lead Captain and Banquet Set Up Supervisor to guarantee a successful function, including resolution of guest complaints.

Physical Stamina : The role involves moving around for extended periods, lifting heavy trays, and standing for long hours.

Problem-Solving Skills : Address and resolve any issues that may arise during the service, maintaining a calm and professional demeanor.

Punctuality and Time Management : Ensure timely serving of food and beverages and maintain the overall flow of the event.

Physical Demands : The role often requires working evenings and weekends, and may involve heavy lifting and standing for long periods.

Reporting Structure : Reports to the Banquet Manager or Event Coordinator.