Temporary Community Navigator Specialist, Child Care

Job Description

Job Description

Mile High United Way is excited to announce an opening for a Temporary Community Navigator Specialist, Child Care . We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title : Temporary Community Navigator Specialist, Child Care

Status : Non-Exempt, Hourly position, regularly scheduled to work 40 hours week, Monday-Friday, 8am to 5pm (Temp : 3 months)

Salary : $22.39-$23.47 / hr

Benefits : Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life / AD&D / LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.

Location : Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days / week in office, 2 days / week remote

COVID-19 Vaccination : Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected hourly pay rate for this position is $22.39-$23.47. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

The Community Navigator Specialist, Child Care assists Mile High United Way in providing the most accessible and highest quality comprehensive customer service and screening services to our local community. This position works within an inbound / outbound contact center, accurately collecting client information and demographics, and assisting clients and identifying community resources within health and human services. In doing so, the Community Navigator Specialist, Child Care acts in a support capacity for the 2-1-1 Contact Center team by ensuring effective, timely and quality communication reflecting care and concern for each community member they serve.

Essential Responsibilities

• Responsible for providing clients needed information and resources via phone, text, chat, email and face to face conversations.
• Collect client information and demographics as defined by department standards to accurately assess eligibility of resources.
• Resolve escalated client concerns and crises on an as need basis.
• Identify possible solutions to client's complex case scenarios.
• Engage with agency partners to support the needs of clients and community members.
• Provide accurate information, assessments, referrals and advocacy to all clients.
• Provide exceptional customer service to clients and identify and recommend improvements for quicker and more efficient customer service delivery.
• Follow up with select clients on a weekly basis to capture outcomes and alternative options.
• Act as a quality assurance liaison on new contact center activities, providing assessment of quality, training, assessment and agency / client follow-up.
• Assist Contact Center Supervisor with implementing a highly efficient and comprehensive orientation and training program for new and current staff that assures the Call Center performance criteria and standards are consistently met.
• Act as lead during Contact Center Staff Meetings organizing and implementing agenda items in partnership with Contact Center leadership team.
• Supply other Navigators with new resources found that can support clients.
• Assist Contact Center Supervisor with special projects as assigned.
• Act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours.

What You'll Need : Education, Experience, and Skills

Specials Skills / Knowledge :

Computer Skills :

Working Environment : Office hours are 8 a.m. to 5 p.m. Monday through Friday. Shift hours may vary by day of the week.

Physical Activities : Operates a computer for extended periods of time.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity / Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.

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