CRM Product Lead (US Oncology)

CRM Product Lead

The CRM Product Lead is a senior strategic leader responsible for shaping and driving the vision, strategy, and end-to-end delivery of the next-generation CRM platform for US Oncology. This role is accountable for pioneering transformational CRM capabilities, with a strong focus on omnichannel integration, user-centered design, and enterprise-scale impact. Operating as the primary advocate and architect for CRM innovation, the CRM Product Lead partners with Global IT, commercial leadership, integration partners, and field & HQ customers to align global and local needs, lead large-scale integration efforts, and ensure the CRM platform creates measurable value, competitive advantage, and outstanding customer and user experiences.

Accountabilities :

• Own, define, and articulate the long-term vision, strategic roadmap, and success metrics for the US Oncology CRM platform of the future, aligning with business transformation and digital engagement goals.
• Identify and champion adoption of emerging CRM technologies, including omnichannel, AI / ML, and data analytics, to ensure US Oncology remains at the forefront of customer engagement.
• Serve as the central business lead for all large-scale integration efforts, representing US OBU requirements in global forums, and proactively shaping enterprise CRM strategies to meet business needs.
• Lead cross-functional, cross-regional, and cross-partner teams to scope, prioritize, and deliver complex product features and system integrations across the organization.
• Develop and manage the master implementation roadmapincluding phasing, business process redesign, technology onboarding, and change managementto ensure timely and efficient delivery.
• Sponsor enterprise-wide change management and user adoption programs, bringing together communications, training, field / HQ alignment, and feedback cycles to ensure seamless rollout and continuous improvement.
• Monitor, evaluate, and report on CRM platform performance using robust critical metrics and analytics; lead iterative enhancements and innovation cycles based on real-world usage and future market trends.
• Build and maintain strong, influential relationships with senior business, IT, vendor, and field leaders to drive consensus, resolve risks, and steward resources for maximum impact.

Essential Requirements :

Desireable Requirements :

Hybrid In-Office Expectation :

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Compensation and Other Factors :

The annual base pay for this position ranges from $180,875.20 - $271,312.80. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognizing their potential. Join us on our journey of building a new kind of organization to reset expectations of what a bio-pharmaceutical company can be. This means we're opening new ways to work, innovative methods that are groundbreaking and bringing unexpected teams together. Interested? Come and join our journey.

Are you already imagining yourself joining our team? Good, because we can't wait to hear from you.