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Collections Specialist
Collections SpecialistVirco Talent • Santa Fe Springs, CA, US
Collections Specialist

Collections Specialist

Virco Talent • Santa Fe Springs, CA, US
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Job Description

Job Description

We are currently seeking an experienced and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for managing a commercial credit portfolio, proactively collecting on past due accounts, and working closely with internal departments and customers to resolve outstanding balances.

This position requires a high level of professionalism, accuracy, and the ability to build positive working relationships with customers and internal teams.

Key Responsibilities :

  • Manage a portfolio of commercial accounts and review order queues daily.
  • Release customer orders by reviewing payment history, credit limits, and account standing.
  • Regularly contact customers via phone and email to follow up on past due balances.
  • Use weekly past due aging and 30 / 60 / 90 reports to drive collection efforts.
  • Collaborate with Sales and other internal departments to resolve credit and order issues.
  • Escalate delinquent accounts and disputes to the Credit Supervisor as needed.
  • Document all customer communications and collection efforts in ARI / IDI systems.
  • Conduct research and resolve payment variances using the Prelude QFE program.
  • Prepare monthly reports on delinquent accounts (60+ days past due).
  • Participate in weekly review meetings with the Credit Supervisor.

Qualifications :

  • Education : High school diploma required; post-secondary business education preferred.
  • Experience : 3-5 years of commercial collections experience at the same company preferred.
  • Strong understanding of commercial credit, collections, and dispute resolution.
  • Proficiency in Microsoft Office and financial software systems; familiarity with Prelude QFE is a plus.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and the ability to multitask in a fast-paced environment.
  • Must be assertive, professional, and team-oriented.
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    Collection Specialist • Santa Fe Springs, CA, US