Registered Associate, Brokerage Service Group

Registered Associate, Brokerage Service Group

Under direct supervision, the Northern Trust Securities Inc (NTSI), Brokerage Service Group (BSG) Registered Associate is responsible for supporting Wealth Brokerage through processing various administrative and operational activities related to broker dealer's products and services. Primary activities include establishing, maintaining and closing client accounts, addressing client inquiries, executing money and movements, preparing and producing client serving materials as well as ensuring accurate and complete account and client records. Of critical importance is the Registered Associates' adherence to the policies and procedures involved with requested activities. The Registered Associate utilizes an understanding of the investment industry and relevant financial markets to provide exceptional client service. Requires working knowledge and experience in own job discipline. Continues to build knowledge of the company, processes and clients. Receives a moderate level of guidance and direction.

More specific activities of the role include :

• Answers inbound calls to the Brokerage Service Group service center.
• Executes client account servicing activities as requested by client and partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, cash movement, gift processing, preparing required documentation, opening and closing accounts, and researching of client issues.
• Develops a strong understanding of required steps involved with each request, communicating NTSI operations teams as appropriate to obtain necessary information to properly execute the requested activity.
• Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and NTSI Compliance policies and procedures, promptly escalating any issues and / or concerns to management.
• Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
• Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements.
• Assists with new partner onboarding.

Qualifications :