General Manager - Louisville
Aqua-Tots Swim SchoolsLouisville, KY, USjob_description.job_card.30_days_ago
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job_description.job_card.job_description00a-4 : 00p) AREAS OF RESPONSIBILITY Ensure that all staff adhere to the Aqua-Tots Core Values during all staff and customer interactions. Oversee the AM and OM (if applicable) in their areas of responsibility (reference the AM and OM job descriptions) Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience Ensure overall school safety for staff and customers Educate customers in the Aqua-Tots ‘Learn to Swim’ program Sell swim lessons to meet the needs of customers Oversee the customer experience with technology platforms Oversee Front Desk staff in the tracking and converting of all leads Oversee the Front Desk in responding to customer service concerns and handling any escalated issues Follow up with customer withdrawals Ensure all staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and a clean facility Set sales goals and implement a sales goal incentive plan for all staff Lead in researching labor projections and determining hiring needs Lead the recruiting, hiring, and onboarding of all staff Keep training platform in order / clean (staff profiles, training completion, reporting) Lead Front Desk Staff assessments / coaching forms and review Aquatic Staff assessments / reports with AM Oversee the leadership development and growth of the Front Desk and Aquatic staffs Lead quarterly and annual reviews with all staff Oversee all documented staff disciplinary action Oversee the off-boarding process Ensure all staff certifications are properly documented and current Oversee schedules, attendance, and shift coverage for all staff Uphold uniform expectations for each position Build a team environment and promote the Aqua-Tots culture amongst all staff Lead and plan monthly in-service meetings Plan and hold quarterly team-building activities Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness Review all incident reports and take appropriate action when necessary Manage inventory for customers, employees, and the facility Build, manage, and adhere to the school budget Adhere to all required franchise accounting and reporting procedures Manage staff payroll Keep POS system in order / clean (customer profiles, plans, reporting) Carry out any other tasks to support team objectives that are assigned by your leadership as required REPORTS TO Franchise Owner MINIMUM QUALIFICATIONS Bachelor’s degree Valid Driver’s License Open availability 2-3 years of management experience Customer service skills Administrative skills Excellent verbal and written communication skills Strong report, writing, and presentation skills PREFERRED QUALIFICATIONS Experience working in aquatics Experience working with children Experience with sales and / or sales management CERTIFICATION REQUIREMENTS Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion Aqua-Tots Basic Water Safety Instructor Certificate of Completion CPR and First Aid Certifications For questions and inquiries please contact our talent acquisition team at JoinThayersTots@aqua-tots.com Powered by JazzHR
JOB SUMMARY :
- The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards.
- Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.
POSITION TYPE Full-time, salary-based position - $50,000-$55,000 Days and hours may fluctuate based on the school’s needs and season 1 weekend shift required (Saturday / Sunday from 7 :
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General Manager • Louisville, KY, US
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