Talent.com
Help Desk

Help Desk

ExperisMadison, WI, United States
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Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.

Job Title : Help Desk Associate

Location : Madison, WI

Hours : 3rd shift, Tuesday to Saturday, from 12 : 00 AM to 8 : 30 AM.

Pay Range : $18 - $20 / hr. on W2

What's the Job?

  • Provide support to end users on a variety of technical issues.
  • Identify, research, and resolve technical problems through various communication channels.
  • Document, track, and monitor problems to ensure timely resolution.
  • Respond to telephone calls, emails, and personnel requests for technical support.
  • Utilize established guidelines to perform job functions effectively.

What's Needed?

  • Minimum of 6 months experience in customer service.
  • Basic IT troubleshooting experience for at least 6 months.
  • Call center experience for a minimum of 6 months.
  • Knowledge of commonly used concepts and procedures in IT support.
  • Ability to work the 3rd shift, Tuesday to Saturday, from 12 : 00 AM to 8 : 30 AM.

    • If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells

    ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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    Help Desk • Madison, WI, United States