Client Experience Executive

What are important things that YOU need to know about this role?

• Remote Flexibility Meets Real-World Connections
• Remote Work : Work from anywhere with a fully remote role designed for flexibility.
• Travel Requirement : Up to 30% travel for business-critical meetings, conferences, and team events.
• SaaS Experience : Strong experience working with SaaS platforms, tools, and workflows is required.
• Upsell & Customer Success : Drive upsell and cross-sell initiatives, manage contract renewals and negotiations, and ensure strong Voice of Customer (VoC) scores.
• Industry Experience : Experience in commercial specialty benefits is a must-have; dental and vision experience is a bonus.

What will YOU be doing for us? The Client Experience Executive (CEE) is responsible for the overall success of their assigned client groups as measured by client growth (bookings related to renewals and new products, services and markets), client satisfaction and client retention. The CEE is expected to be the expert on the client including the client's organizational structure, key executives, clients' goals and objectives and contract provisions. The CEE is also expected to be knowledgeable of SKYGEN'S products and services and how they relate to solving client business issues. The CEE is accountable to collaborate with all business units and functions to :

Deliver the highest levels of client satisfaction.

What will YOU be working on?

o Ensure timely and effective communication of client needs and priorities, as well as the timely and satisfactory resolution of client issues.

o Oversee response for Corrective Action Plans (CAPs) and audits. Serve as escalation point on client-related issues.

o Oversee the development of and ensure execution of processes and procedures for :

o Oversee the account planning process, including :

o Provide / manage information for RFPs, RFIs and lead / oversee the sales process for assigned client groups.

What qualifications do YOU need to have to be GOOD candidate?

What qualifications do YOU need to have to be a GREAT candidate?

The salary range is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.