Supervisor Care Management Winter ParkWinter Park, FL

Supervisor Care Management

Elevate your career at AdventHealth Winter Park, where we've been serving the health and wellness needs of area residents for more than 50 years. We bring innovation and inspiration together in one special facility focused on whole-person health care.

With a variety of Winter Park hospital jobs and career opportunities available, you can join our team of Winter Park nurses, medical assistants, nurse assistants, patient care and health administration professionals to deliver excellent patient care. Here, you can build the career you've always wanted within a supportive environment. Learn more about opportunities at AdventHealth Winter Park.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute :

The Care Management Supervisor is under the general leadership of the Care Management Manager or Facility Director and assists in monitoring and performing the daily operations and supervision of team members in the Care Management department. The Care Management Supervisor is responsible for the daily front line operations as assigned by the Care Management Manager or Facility Director. The Care Management Supervisor will serve as the primary point of contact for Care Managers, Social Workers, and patients, to provide mitigation for any barriers / concerns that may arise on the inpatient units. The Care Management Supervisor will be responsible for supporting positive and safe patient outcomes, employee evaluations, and customer experience.

The value you'll bring to the team :

• Supervises daily operations of discharge planning and social services in the inpatient and emergency department setting as directed by Care Management Manager or Facility Director, including : Direct supervision of Care Management staff, Primary point of contact for inpatient unit Care Management related barriers / concerns, Manages own assignment and patient / department outcomes of those under direct supervision.
• Assists Care Management Manager / Facility Director to implement the Corporate Care Management strategies.
• Ensures active staff participation in daily Multidisciplinary Rounds.
• Serves as a point of contact for all identified stakeholders.
• Serves as a content resource regarding medical necessity criteria, patient status and discharge criteria.
• Assures staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques and coaches staff as needed.
• Facilitates care conferences for complex transitions and / or placements, as needed.
• Participates in hospital / medical staff meetings to review patients meeting criteria related to high dollar / extended length of stay and / or difficult placement seeks assistance from Care Management Manager / Facility Director, as needed.
• Reports pertinent quality / risk issues to appropriate individuals, departments and / or committees in a timely manner.
• Discusses patient, staff, physician, and other department complaints with Care Management Manager / Facility Director and follows up with a written report submitted within 24 hours, as needed.
• Demonstrates a positive problem-solving attitude to staff, physicians, and peers.
• Serves as a supportive change agent for Care Management model processes.
• Acts as a role model for Care Management department staff.
• Encourages team member engagement.
• Maintains open communication with staff.
• Assists with staff performance reviews / evaluations.
• Provides support and oversight with progressive corrective action plans.
• Balances schedules to meet department needs prior to posting.
• Communicates changes to expected schedule minimizes unscheduled absences.
• Plans job responsibilities for maximum utilization of staff.
• Resolves daily staffing issues.

The expertise and experiences you'll need to succeed :

Minimum qualifications :

Preferred qualifications :

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.

Category : Case Management

Organization : AdventHealth Winter Park

Schedule : Full-time

Shift : 1 - Day

Req ID : 25037718

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.