Technical Support Specialist

Adecco is hiring immediately for a Technical Support Specialist for a local client in Santa Clara, CA. Pay is $28.00 / hr. - $30.00 / hr.

Duties

Provide immediate technical support for day-to-day operations on site or remote locations to division support team, TSE, field engineers, and lab technicians who are diagnosing, troubleshooting, repairing and debugging complex issues related to equipment, software, and firmware.

Lead new technology evaluation and testing in house (SCLA, and other lab locations) or alfa site ELS by organizing cross functional team with division Engineer / support / supplier.

Understand new product design requirement from internal or external customers and bridge communication among division and supplier as a single point of interface for owning products and manage IP sensitive information properly.

Track issues in Jira database and report business critical to management.

Support validation of CIP product in house and procedure.

Support firmware validation testing on lab system every major release or ad-hoc critical bug fix timing to ensure readiness of delivery to BU integrated systems.

Work with Tech Pub team to validate CM procedures on the tool. Redline to feedback the change until completion.

Manage spare parts release status approval with proper technical communication with field team.

Manage parts receiving and shipping for test parts and communicate supplier PO order status with BU.

Requirements

Demonstrate depth of expertise in mechanical and electrical, and system discipline.

Possess general knowledge of hardware and software to perform hands on activities on equipment.

Solve complex problems; exercise judgment based on assessment of technical analysis, risk, business impact.

Communicates difficult technical and non-technical concept with internal and external parties.

Japanese or Vietnamese proficiency is plus.

Education : Bachelor's Degree

Years of Experience : 3 - 5 Years

Travel : Yes, up to 20% of the Time

Click on apply now for immediate consideration for this Technical Support Specialist in Santa Clara, CA. We look forward to hearing from you!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details : $28.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.