Account Manager
Red Nucleus is hiring an Account Manager to join our global team! This role can be based out of our US offices or can be full-time remote in the US. Candidates that can work EST hours are preferred. Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 1000 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a "Great Place to Work".
How You Will Contribute
In this position, you will be working with our Medical Communications team.
The Account Manager will be responsible for leading and managing accounts / large projects and team members managing smaller accounts :
- To drive organic business development for each allocated account / project to meet / exceed agreed revenue (fee) targets
- To assist in the development of strategic medical communication plans and their tactical implementation
- To develop mutually beneficial business relationships with key client stakeholders
- To ensure accurate and timely financial planning and reporting
- To deliver effective team management :
- Delivering the highest quality of client service as measured by client delight
- Overseeing, and if appropriate, implementing training based upon personal development plans
- Managing the overall resourcing and work allocation for the team
Essential Functions
Management of Account / ProjectsDrive organic growthLead allocated accounts / projects to ensure all accounts / projects deliver excellence in client serviceDrive continuous improvement on an account level in terms of client services and project management deliveryMeet the standards of quality for the outputs of the allocated accounts teamWork with scientific services lead to ensure that all projects are profitable and project milestones are metLead the financial forecasting approach, ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadershipHelp team members to prioritize their work in order to ensure company objectives are metEnsure that all direct reports have current and meaningful objectives that are regularly reviewed to ensure their personal developmentEnsure 100% compliance with Red Nucleus and client standard client services procedures, including ethical standardsPerform other tasks as delegated by the Account Director / Head of Client ServicesAbout You
Understanding and ability to apply :Drug development processDifferential clinical benefits of each productDevelopment process of strategic medical communication plan and associated tactics including :Publication planGap analysisLexiconPublication tacticsMedical affairs tacticsMinimum of bachelor's degree in science or in business-related subjectMinimum of 2 years experience in client services for a medical communications agencyExcellent written and verbal communication skills, strong interpersonal and leadership skills, ability to plan / organize and multitaskAbility to travel (What You Will Enjoy at Red Nucleus
Competitive pay, incentives, retirement, and income security programsComprehensive benefits and wellness programs focused on healthy lifestylesGenerous paid time off, employee assistance programs, and flexible work arrangementsPerformance-driven environment including professional development and transfer opportunitiesPeople-first culture fostering self expression, diversity, and a growth mindsetCelebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones, and anything else that is meaningful to our employeesSupport of the community organizations you are passionate aboutOngoing programs and events designed to bring our global team togetherDiversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.