Field Service Engineer X-RayRadon Medical Imaging • Charleston, WV, US
Field Service Engineer X-Ray
Radon Medical Imaging • Charleston, WV, US
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job_description.job_card.job_descriptionAssociate's / Bachelor's degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma / GED and 4+ years of experience servicing electrical equipment Experience interfacing with internal teams and external customers in a solution-based service process. Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment. Skilled in troubleshooting and responding to customer concerns. Experience with web applications and Microsoft Office suite. Must comply with Radon's standard background check and post-offer drug screen. Compliance with customer access policies, including required immunizations and additional background checks / drug screens, is mandatory Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above / below shoulder level, flex / extend neck, and have good hand / finger dexterity. Valid driver's license with a Class-D endorsement Employees are expected to embody our core behaviors : act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way). While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees. Growing company 401k with company match Medical benefit package Company covered dental 100% company paid Long Term Disability $250,000 Life Insurance policy 10 holidays PTO and sick days Paid Training Option of Company provided vehicle or monthly stipend Travel Reimbursement
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Job Type
Full-time
Description
Title : Field Service Engineer I
Department : Service
Reporting to : Regional Service Manager
Location : Travel - Charleston, WV area
Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.
Job Summary
As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.
Responsibilities
- Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
- Motivated and eager to learn new modalities.
- Learn additional skills and accept feedback from experienced Field Engineers.
- Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
- Engage with team members to ensure awareness of issue status for designated customers.
- Develop the knowledge to communicate HQ and Zone / Area-level initiatives.
- Actively participate in regular team or modality meetings
- Partner with customers to recommend value-added services for improved business efficiency.
Requirements
Qualifications :
Conditions / Environment
Why work with us?
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Medical Equipment Manufacturing
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