Manager, Ohio Centers Operations

Manager, Ohio Centers Operations

The Manager, Ohio Centers Operations works closely with the Senior Manager, Ohio Centers Operations in running day-to-day operational activities of the Ohio Conservation Action Centers. This position is responsible for managing guest services, retail stores at both centers, special events and rentals to build additional revenue opportunities. They will work to ensure visitors feel welcomed and engaged and are energized with a greater understanding of local, regional and hemispheric conservation issues.

Compensation : $62,000 - $70,000 / year

Essential Functions

• Manage Guest Services departments for both Ohio Centers and responsible for reporting admission and gift shop revenues, expenses and works closely with the Senior Manager on the department budget.
• Oversee scheduling and management of admissions and gift shop regular and seasonal staff, connecting in person at both centers as needed.
• Manage retail operations including supplier agreements, point of sale system, ordering merchandise and will work closely with the Senior Manager for retail strategy.
• Manage Aullwood rental program and support the Senior Manager with Ohio Centers rental program strategy and vendor RFP process.
• Ensure the centers are open on time and in welcome condition, and securely closed each evening, including cash reconciliation.
• Perform daily monitoring of the centers facility and exhibits to ensure that the facilities are in good condition and track facility maintenance requests / needs.
• Support the Senior Manager with appropriate systems and data for evaluation and guest feedback.
• Regularly serve as Manager on Call to respond to emergencies, security issues and point of contact with Butler Township and Metro Parks law enforcement.
• Works Closely with the Senior Manager, Ohio Centers Community Building to support and co-lead on special events.
• Support a culture of philanthropy, including public funding efforts.
• Collaborate with colleagues across the Americas including through joint planning and execution of shared priorities.
• Maintains and fosters culture of safety.
• Other job-related duties as assigned.

Qualifications and Experience :

National Audubon Society Competencies :

This role will also be accountable to apply and develop the following competencies.

Fostering Relationships

Build trust, mutual respect, and understanding through regular and genuine interactions while promoting a positive and inclusive environment.

Analytical Thinking

Recognize and value diverse perspectives and experiences in data analysis to foster a more comprehensive and equitable approach to problem-solving.

Creativity and Innovation

Leverage creativity and imagination to generate new insights and solutions while embracing diverse ideas and approaches that foster innovation.

Facilitating Change

Work with others to explore innovative approaches to problem-solving while promoting inclusivity, equity, accessibility, and belonging in the change process.

Team Leadership

Communicate vision and engage others or the team to solve problems while valuing diverse perspectives and fostering inclusivity.

Visionary Leadership

Align decisions with the organization's mission, vision, and values while inspiring a commitment to EDIB goals and empowering employees.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.