Vendor Performance Manager - CES

Vendor Performance Manager - CES

CES has over 25 implementation contractors / vendors engaged in meeting the corporate objectives for two BPU approved programs (Energy Efficiency and Electric Vehicle); these contracts have an annual spend over $630 million (vast majority is considered investment, which the Company earns on. Currently, expectations / monitoring / performance management is overseen by over 7 separate teams. This position becomes the centralized point for control. The Vendor Performance Manager is responsible for the development of contracting strategy and the performance of the services by the Service Providers. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage service delivery in alignment with the performance expectations of the organization. Key areas of this role will include Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management.

Management & Administration of Contracted Deliverables : Manage contract deliverables and administrative requirements. Including Lead for contracting strategy, design and execution for all post BPU approved settlements / decisions (EE and EV).

Performance Management : Manages the aggregate performance metrics reported at the management and Executive Committees. Including safety and customer performance metrics.

Issue Management : Act as point of escalation for contracted service level related issues that arise at the service delivery level.

Service Level Management : Manages contracted service delivery against agreed service levels.

Governance & Relationship Management : Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making.

Invoicing / Financial Management : Managing review and validation of invoicing with supplier, stakeholders.

Lead and develop direct and indirect reporting personnel.

Bachelor's degree with at least 5 years of relevant work experience. In lieu of a bachelor's degree, at least 7 years of relevant work experience. Leadership, contract management, vendor management experience.

Valid US drivers License.

Microsoft Suite.

Energy Efficiency experience.