Floor Manager

Description

Description

Position Summary

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every one who walks through our doors.

The Floor Supervisor is responsible for monitoring the daily operations of the poker room, ensuring a seamless and efficient gaming experience for guests and team members alike. This role will manage room operations, overall game flow, resolve player disputes, enforce house rules, and maintain a safe environment. Strong leadership, communication, and problem-solving skills are essential for success in this role.

We encourage applicants from all backgrounds and those requiring accommodations to apply.

This role will be in-person located in our TCH location : insert location

Key Responsibilities :

• Supervise all aspects of poker room operations, ensuring adherence to Texas Card House policies.
• Manage a team of dealers, including dealer rotation, training, performance evaluations, and conflict resolution.
• Conduct floor audits and maintain accurate cash control procedures.
• Resolve player disputes and rule infractions with professionalism and diplomacy.
• Oversee the efficient seating of players and game distribution.
• Maintain a safe and secure gaming environment by identifying and addressing suspicious activity.
• Monitor player behavior and enforce all card house policies.
• Collaborate with the Cash Cage and Supervisors on financial transactions.
• Assist with marketing and promoting upcoming events and tournaments.
• Generate detailed reports on daily operations and game performance.
• Enforce game rules and maintain a fair and controlled game environment.
• Perform other duties as assigned by the General Manager.

Qualifications

Work Environment

Shift Availability

Physical Requirements

Job Details

Benefits

Equal Opportunity Employer

Texas Card House is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

If you require any accommodations during the application process or while performing any job duties, please inform us so we can ensure equal access.

J-18808-Ljbffr