Customer Service Associated - Part-Time AND Full-Time Available

The UPS StoreMurfreesboro, TN, US

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Job Description

Benefits :

Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement

Looking to fill up to 1 Full-Time (35+ hours per week) and 2-3 Part-Time positions (15-30 hours per week across three centers in Murfreesboro, Tennessee depending on candidate availability & scheduling requirements) that would have a strong growth path including leadership opportunities for driven individuals. Ideal candidates have flexible availability most weekdays from 7 : 45 AM - 7 : 30 PM and weekends (Saturday and Sunday) from 8 : 15 AM - 4 : 30 PM. (For students, we work with school schedules as much as possible!)

Overview

The Center Associate (Customer Service Associated) delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least 2 years of previous customer service / retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

Understands and fulfills the needs of walk-in customers and telephone / email inquiries

Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

Empathizes and manages demanding, impatient, and / or frustrated customers to turn a stressful event into a positive experience

Takes ownership of customers packing, shipping, and / or print problems and offers viable solutions

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Frequently multi-tasks while maintaining extreme attention to detail and high quality control

Maintains a clean, organized, and safe working environment

Will open and / or close the store and perform end-of-day accounting, etc.

Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing / retraining on lesser used services

Completes tasks independently in a quick turn environment

Frequently multi-tasks while maintaining extreme attention to detail and high quality control

Helps with other Center functions as needed, such as faxing, copying, laminating, and binding

Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently

Performs other duties as assigned

Qualifications

At least one year of retail\customer service experience

Must have valid drivers license and vehicle

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

High energy level

Prompt, reliable, and responsible

Neat, clean, and professional appearance

Non-smoking environment

Able to cross sell and up sell products and services

Detail oriented, organized, and able to multi-task

Strong customer service skills and abilities

Able to lift 40+ pounds

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Customer Service And • Murfreesboro, TN, US