General Manager

General Manager

Sun City Hilton Head Community Association, a multi award winning Large Scale Del Webb Active Adult Community in beautiful Hilton Head, South Carolina, seeks a General Manager with a commitment to continuous improvement and innovation. This exceptional leader is well-organized, is staff and customer-sensitive, and a problem solver to lead an already exemplary team in achieving ever-higher levels of operational excellence. Our 15,000+ residents / owners have high expectations, which as General Manager, you'll thrive on exceeding. You'll impress our Board of Directors by matching and surpassing their own sense of urgency, taking the lead in creating additional efficiencies and economies while enhancing the Sun City Hilton Head Lifestyle experience.

Sun City Hilton is among the finest active adult resort communities in the southeast. Carrying the Del Webb name, our community features incredible out your front door amenities and resort-style services. Our residents enjoy the ultimate in active adult living. This multiple acre, gated residential community is located in Bluffton, South Carolina just west of Hilton Head Island.

Our community offers a complete range of amenities including but not limited to; 3 spectacular golf courses, multiple pools, state of the art fitness centers and programs, organizations, clubs, a performing arts theater, dining, and a variety of sports complexes to name a few. Sun City Hilton Head features hosted privacy gates, private streets, multiple amenity centers, lakes, managed neighborhoods and more.

Position Summary :

At the direction of the Board of Directors, implement approved policies and procedures necessary for the general administration of the Sun City Hilton Head Community Association. The General Manager oversees all aspects of community operations, including financial management and maintenance of the physical facilities.

Position Responsibilities :

• Manage daily operations of the Sun City Hilton Head Community Association including but not limited to : Association financial administration, community safety and well-being, insurance coverage, general administration, resident relations, owner communications, general repairs, engineering, facility management, lifestyle to include the health and wellness department, IT, and other responsibilities as directed by the Board.
• Delegate departmental functions to key management personnel and staff of SCHHCA.
• Ensure compliance with applicable state and federal association management laws.
• Develop and maintain a working relationship with the SCHHCA BOD and other entities as directed by the Board of Directors.
• Ensure that Sun City Hilton Head has a long-range strategic plan and forecast which achieve the mission, vision and goals as established by the Board of Directors and provide timely updates to the Board regarding strategic plan progress.
• Oversight of key personnel responsible for supervising and directing activities of all independent contractors.
• Daily monitoring and supervision of compliance with established contractual obligations and community policies and procedures.
• Establish and maintain positive and productive work environment for all Sun City Hilton Head Community Association Staff.
• In conjunction with the Sun City Hilton Head Community Association Controller, Board of Directors and applicable committees, establish, draft, execute, and supervise community annual budget; manage capital improvements; review monthly financial statements, monitor community accounts payable, delinquent accounts, oversight of all vendor invoices for payment.
• In conjunction with the Board of Directors, Controller and applicable committees provide general oversight and implementation of the financial strategy of the Sun City Hilton Head Community Association including, but not limited to, assessment collections, delinquencies, budget administration, reserve funding, and capital improvements.
• In conjunction with the Board, direct contract administration services, including but not limited to, securing competitive contract bids, presenting comparative bid reviews, provide input for the Board of Directors regarding bid proposals. Supervise and ensure compliance of all executed contract terms and conditions. Oversee community and contractor liability insurance requirements.
• Oversight of inspections and preventative maintenance schedules of all common elements.
• Act as the liaison to legal counsel for all legal matters relating to the SCHHCA.
• Foster positive resident relations.
• Oversight of the management of all community personnel, recruiting, training and evaluations.
• Delegate daily functions to appropriate key staff and department managers.
• Conduct regular staff meetings to communicate and coordinate management activities.
• Review incident reports and respond accordingly.
• Assist the Board in conducting Board meetings. Prepare and provide board packages.
• Oversight of proper notification of meetings to owners.
• Ensure compliance with federal and state laws regarding association management.
• Maintains accurate and current association records.
• Performs other duties as directed by Board of Directors.

Knowledge, Skills and Abilities :

Minimum Requirements :

Reporting to This Position :

Physical Demands & Work Environment :

Qualifications

Behaviors

Preferred

Team Player :

Works well as a member of a group

Leader :

Inspires teammates to follow them

Functional Expert :

Considered a thought leader on a subject

Detail Oriented :

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter :

Inspired to perform without outside help

Goal Completion :

Inspired to perform well by the completion of tasks

Ability to Make an Impact :

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Experience

Required

5 years :

Extensive Planned Community Management experience encompassing all of the following, but not limited to : Thorough knowledge of the HOA Management industry. Strong accounting and financial experience within the HOA industry. In-depth knowledge of budgets, financial administration along with HR experience. Contract administration. Meeting facilitation