Cross-Utilized Agent, BMI

Job Description

Job Description

Airline Customer Service Agent / Ramp Operations Agents employed by Trego / Dugan Aviation.

• Starting wage $16 per hour
• Paid Time Off
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Available to work nights, weekends, and holidays
• Must be able to complete required training.

General Purpose of Job :

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities :

Competency / Behavioral Requirements :

Be pleasant with others on the job and display a good-natured, cooperative attitude . Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles

Physical Demands :

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment :

Airport environment : Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.