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GothamField Service Analyst (Norfolk)

ClearanceJobsNorfolk, VA, United States

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Gotham Field Service Analyst

Role : Gotham Field Service Analyst Location : Norfolk, VA Clearance Required : Active TS / SCI or Higher Contract End : Renews annually for past 12 years. Long legs. Travel : Willingness to travel to CO and DC on occasion. Relocation : Can be negotiated if reduced from Salary.

Job Description : We are seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g., Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include :

Troubleshooting technical issues
Developing new use cases
Working alongside analysts to solve unique and complex problems

This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Requirements & Desired Qualifications :

Required Job Requirements :

Hands-on experience with the software product Gotham. You will be responsible for training and guiding users in its application and functionality.

Training experience (Classroom or Deskside).

Proficiency in troubleshooting technical issues.

Strong understanding of DoD, Intelligence, or Law Enforcement missions.

TS / SCI clearance is REQUIRED.

Desired Qualifications :

Real-world experience supporting intelligence or operations.

Familiarity with Gaia or Foundry.

Experience training other intelligence or operations software.

Excellent communication skills.

Ability to travel independently, both CONUS and OCONUS, as required.

Technical knowledge, including working familiarity with languages such as Python, Java, or HTML.

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Norfolk • Norfolk, VA, United States