Customer Support Advocate I
VirtualVocationsLakeland, Florida, United Statesjob_description.job_card.1_day_ago
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A company is looking for a Customer Support Advocate 1 - Accommodations.
Key Responsibilities
Handle inbound and outbound phone and email interactions for accommodations, aiming for one-contact resolution
Troubleshoot basic technical issues and escalate customer concerns when necessary
Maintain records of customer interactions using a CRM tool and meet standard performance metrics
Required Qualifications
At least 1 year of experience in a contact center environment
Experience with office productivity software and CRM tools
Ability to multi-task and prioritize in a fast-paced environment
High School Diploma or equivalent education and experience
Ability to type 40-60 words per minute
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Customer Advocate • Lakeland, Florida, United States
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