Field-Based Case Manager - Crisis Response

Job Description

Job Description

Role Summary

Are you passionate about making a difference in your community? Join a mission-driven team that is reimagining public safety through compassionate, trauma-informed care. As a Field-Based Case Manager. You’ll play a vital role in responding to non-violent crisis situations and connecting individuals to life-stabilizing resources.

Working as part of a multidisciplinary response team, you’ll be dispatched to real-time calls involving individuals experiencing mental health challenges, substance use concerns, interpersonal conflict, or other non-emergency crises. This is a unique opportunity to be on the front lines of change, providing support, dignity, and hope to those in need.

Key Duties & Responsibilities

Respond to non-violent, field-based crisis calls involving behavioral health, substance use, welfare checks, and verbal disputes.

Provide on-site de-escalation, crisis assessment, stabilization, and emotional support.

Deliver person-centered, trauma-informed care with empathy and professionalism.

Link individuals to essential services, including housing, medical care, mental health treatment, and substance use recovery programs.

Provide immediate and follow-up support to ensure successful engagement with community resources.

Document all interactions and services provided in alignment with program protocols and best practices.

Work closely with fellow crisis responders, supervisors, and community-based partners to ensure coordinated and effective service delivery.

Attend and actively participate in case reviews, team meetings, and ongoing training.

Maintain strict confidentiality and comply with all ethical and legal reporting requirements.

Fulfill other responsibilities as assigned to support program operations and mission impact.

Required Qualifications

High school diploma or GED.

At least 1 year of experience in case management or street outreach, preferably with unhoused or vulnerable populations.

Valid California driver’s license, clean driving record (past 3 years), and eligibility for coverage under agency insurance.

Ability to pass a comprehensive background check, including Live Scan fingerprinting.

Desired Qualifications

Bachelor’s degree in Social Work, Psychology, or a related human services field.

Experience supporting individuals with mental health or substance use challenges.

Bilingual in Spanish and English.

Training or experience in crisis intervention, de-escalation techniques, or harm reduction models.

Work Schedule & Setting

Full-time position; 12-hour shifts (9 : 00 AM – 9 : 30 PM or 9 : 00 PM – 9 : 30 AM).

Rotating schedule : Three days on, followed by four days on, including weekdays, weekends, and holidays.

No on-call duties required outside of scheduled shifts.

Work Environment & Physical Requirements

Field-based role working in diverse community settings across the Los Angeles service area.

Ability to sit, walk, and stand for extended periods.

Must be able to lift up to 25 pounds.

Willingness to work outdoors in varying weather conditions.