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Senior Customer Success Manager
Senior Customer Success ManagerVirtualVocations • Toledo, Ohio, United States
Senior Customer Success Manager

Senior Customer Success Manager

VirtualVocations • Toledo, Ohio, United States
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A company is looking for a Senior Customer Success Manager - West.

Key Responsibilities

Align with customer stakeholders to ensure value delivery throughout the customer journey

Orchestrate onboarding experiences and evaluate account health through metrics and dashboards

Develop success plans and renewal strategies while identifying risks and opportunities for expansion

Required Qualifications

8 or more years of experience in a technical account management or customer success role

Experience with SaaS solutions for technical teams such as cybersecurity or DevOps

Ability to uncover problems and translate technical requirements to internal teams

Knowledge of solving complex problems using internal resources

Authorization to work for any employer in the U.S. without sponsorship

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Senior Customer Manager • Toledo, Ohio, United States

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