Help Desk Analyst

A company is looking for a Help Desk Analyst who is proactive and customer-focused to provide outstanding technical support to employees.

Key Responsibilities

Serve as the first point of contact for IT support requests and troubleshoot issues related to Microsoft Windows and Microsoft 365 applications

Manage user accounts, password resets, and support various devices while maintaining accurate documentation of support requests

Track and maintain IT equipment and support IT team initiatives including upgrades and process improvements

Required Qualifications

1-2 years of experience in a help desk or IT support role

Proficiency with Microsoft Windows operating systems and Microsoft 365 cloud services

Working knowledge of TCP / IP networking protocols and VPN connectivity

CompTIA A+, Network+, or Microsoft certifications are preferred

Basic understanding of Active Directory and Group Policy management is a plus