Helpdesk ManagerVirtualVocations • Richmond, Virginia, United States
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Helpdesk Manager
VirtualVocations • Richmond, Virginia, United States
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A company is looking for a Helpdesk Coordinator to lead their internal IT support function.
Key Responsibilities
Supervise and mentor IT Support Agents while managing helpdesk operations
Oversee ticket prioritization, escalation, and resolution using Jira
Develop and maintain a comprehensive knowledge base for troubleshooting and user support
Required Qualifications
3+ years of experience in IT support or helpdesk roles, with at least 1 year in a leadership position
Strong experience in creating and managing Jira projects
Technical knowledge of common workplace tools and systems (e.g., Google Workspace, VPNs)
Experience in process improvement and compliance with IT policies
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Helpdesk Manager • Richmond, Virginia, United States
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