Event Technician, Audio Visual - Hyatt Regency New Orleans Job at Encore in New

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation : Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service : Strive to exceed the expectations and needs of internal and external customers. Maintain positive relationships with clients through effective communication. Meet with guests on site to ensure their needs are met and the equipment setup is working properly. Monitor events and check in on customers throughout the day. Understand and foster the hotel / client relationship.
• Technical Ability : Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues. Handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge : Understand company processes, follow procedures, and complete systems entry and paperwork accurately. Use equipment sheets to determine scheduled equipment for setup and strike. Interact with other staff and outside vendors for equipment. Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Complete order entries in Navigator, as needed.

Job Qualifications

Competencies

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL : https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx

Physical Requirements

Team members must be able to meet the physical demands outlined below. The frequency options are defined as : Continuously, Frequently, Occasionally, and Never.

Note : The physical requirements marked with an asterisk indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel environment with moderate exposure to outdoor temperatures, dirt, sand and / or dust. Working conditions can range from moderately quiet to noisy. Team members use high-end audio-visual equipment and electrical components and may work at heights via lifts and ladders. Assignments may occur across multiple hotel locations with irregular hours and on-call status, including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore based on the hotel or area.

The information in this description is not exhaustive; management reserves the right to revise the job or require other tasks as assigned.

Compensation

Hourly Pay Range : $15.09 - $18.49

Final compensation is based on location, travel, experience, and skills. Some positions may be eligible for overtime, bonuses or incentives.

Benefits and Inclusion

Encore is committed to providing benefits options for employees and families. Click here to view benefits options. Encore supports a culture that values inclusivity and belonging.

We encourage referrals and offer notifications for new Audio Visual Technician roles in New Orleans, LA.

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