Product Complaints Specialist

Product Complaints Specialist

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Product Complaint Specialist. As a member of the Product Development team, you will be the primary responder to consumer complaints from Departments of Insurance, Better Business Bureaus and other channels as directed by our member companies. This role will ensure proper tracking and coordination with our Claims Complaint team. Complaints are a time sensitive transaction and the ability to work effectively is critical. In addition, you may be asked to assist in providing technical, tactical and analytical assistance to the team, for both new property products and maintenance of existing ones.

Respond to Formal Department of Insurance / Customer complaints, after research, with oversight of the Compliance Lead. Help triage complaints to ensure timely and thorough responses are provided. Help maintain compliance email mailbox, logs and reports. Interact within SageSure support areas to secure necessary information or documents to respond and resolve appropriately and thoroughly. Identify, document, and report compliance vulnerabilities to the Compliance Lead. Help implement and track required remediation measures. Communicate effectively and professionally to our member company contacts to resolve complaints and meet required deadlines. Assist the Product and Underwriting team in compliance or underwriting related audits or reviews. Support identification, analysis and implementation of new regulations and laws. Synthesize complex information and prioritize key insights into clear, concise summaries. Other related duties as assigned.

We're looking for someone who has customer service experience. Strong communication skills, especially strong written skills to produce a professional response to Department of Insurance complaints. Ability to remain calm, positive and focused in a high pressure / high workload environment. Solid analytical, problem-solving and reasoning skills. Self-starting and time management skills. Proficient with Microsoft Office suite. Willingness to learn. Ability to work independently and as a team member.

Highly preferred candidates also have a Bachelor's degree or 3 years of related experience. 2+ years of underwriting experience.

About SageSure : Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices : Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team!