Job Information Customer Service Rep

Customer Service Representative

We are seeking a professional and detail-oriented customer service representative to support our logistics and operations team. This role requires strong computer skills, including proficiency in Microsoft Excel, excellent communication abilities, and a polished, professional demeanor. The ideal candidate will be responsive to client inquiries, manage high volumes of pick-up coordination, and maintain accurate records to support operational efficiency.

Key Responsibilities

• Serve as the primary point of contact for clients via email and phone
• Maintain a professional appearance and use courteous, business-appropriate language in all interactions
• Respond promptly to client inquiries and resolve issues efficiently
• Manage and oversee Foresea pick-ups (approx. 150 / month) from suppliers across multiple states
• Coordinate with suppliers and warehouses to ensure timely and accurate pick-up scheduling
• Manually update and maintain the pick-up log to cross-check requests with warehouse receipts
• Track and reconcile cost vs. selling price for each pick-up to ensure profitability
• Utilize Excel to manage data, generate reports, and support decision-making
• Assist with OSD (Over, Short, and Damaged) and RTP (Release to Pack) processes
• Collaborate with internal teams to ensure smooth logistics and customer satisfaction

Qualifications

Preferred Skills

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.