Personal Line Insurance CSR

Job Description

Job Description

Marker Insurance invites you to join our team as a Personal Lines Insurance Customer Service Representative, operating from Hollywood, Florida. We are an independent insurance agency dedicated to offering top-notch service and expert guidance to our clients. At Marker Insurance, If you are looking to be part of a supportive and dynamic work environment where personal and professional growth are prioritized, this is the place for you. As a Personal Lines Insurance Customer Service Representative, you will be at the forefront of managing personal insurance lines, offering tailored advice, and serving as a reliable resource for our clients. Your role will be crucial in maintaining our reputation for exceptional service and client satisfaction.

Benefits

Annual Base Salary Based on Experience

Health Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Paid Time Off (PTO)

Responsibilities

Client Interaction : Connect with clients to understand their unique insurance needs and provide customized solutions.

Documentation : Ensure all client interactions and transactions are recorded accurately in our CRM system.

Problem-solving : Address client queries and concerns efficiently, providing resolution in a timely manner.

Policy Management : Assist clients with policy renewals, updates, and adjustments as needed.

Collaboration : Work closely with the sales team to identify cross-selling opportunities and enhance client portfolios.

Continuous Improvement : Stay informed about industry trends and changes to provide informed advice and service to clients.

Requirements

Licensing : Must possess a current Florida P&C insurance license. (220 or 440)

Experience : Minimum of 2 years in a customer service role within the insurance industry.

Communication : Excellent verbal and written communication skills are essential.

Customer Service : Strong dedication to providing a positive customer service experience.

Technical Skills : Proficiency in using CRM systems and insurance-related software.

Problem-Solving : Demonstrated ability to handle complex customer inquiries and provide effective solutions.

Adaptability : Comfortable working in a hybrid remote setup, managing in-office and remote tasks efficiently.