Design Shop Leader

DESIGN SHOP LEADER

PALO ALTO, CA

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. The Design Shop Leader is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through hiring, merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be a leader in a customer focused and design driven environment.

RESPONSIBILITIES :

Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)

Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior

Ensure that each client and / or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service

Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests

Create a warm, welcoming, inspiring, and empathetic on-brand client experience

Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business

Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach

Coach, counsel and continually develop team through continual evaluation and reaction to performance issues in conjunction with the Executive Leadership Team

Actively recruit Design Advisor & Leadership candidates to maintain appropriate staffing level.

Control shrink, expenses, and payroll

Ensure appropriate merchandise stock levels, merchandise presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives

Understand, uphold and monitor compliance to company policies and procedures

Effectively and efficiently communicate directives from home office

Lead in home design consultation process

Any other responsibilities as assigned by Leadership

QUALIFICATIONS :

5-7 years of retail leadership experience, interiors / home furnishings field preferred

Strong contacts in and knowledge of the local interior design community is preferred

Ability to lead in a team environment

Strong sense of personal style

Industry awareness and strong business acumen

Proven ability to lead, motivate and inspire team to achieve excellence

Proven track record of meeting and exceeding goals through solid business planning

Proven ability to deliver excellent client service standard and ability to lead best practice implementation

Superior verbal and written communication and interpersonal skills

Willingness to ask questions and seek solutions; self-starter

Meticulous organization and attention to detail

Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Proficient in Microsoft Office Programs.

Essential Physical Requirements :

Ability to process information and merchandise through computer system and POS system

Ability to communicate with associates and clients

Ability to read, count and write to accurately complete all documentation

Ability to freely access all areas of the store including selling floor and stock area

Ability to operate and use all equipment necessary to run the store

Ability to climb ladders

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds

Ability to work varied hours / days to oversee store operations including weekend and holidays

COMPENSATION :

$90-110k depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as : experience, education, and skills.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.