Mitigation Manager

Company and Culture :

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description :

With a 'One Team' mentality, manage production operations, ensuring jobs are completed according to PuroClean production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Mitigation Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities :

• Managing customer and client satisfaction and representing and improving brand operations.
• Networking and building relationships with partners and Centers of Influence.
• Assigning jobs, managing production teams while overseeing scheduling, and completion of work orders.
• In-house Human Resources management, overseeing all aspects of safety and health requirements.
• Overseeing the status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles, and facilities-related maintenance.
• Ensuring clear communication with the entire staff and the ability to manage relationships.
• Overseeing the Mitigation Department and ensuring goals and Service Agreements are met.
• Ensuring proper staffing of mitigation projects and 24 / 7 availability.

Qualifications :

Benefits :

Salary based on experience and qualification.

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