Remote Insurance Customer Service Representative

A company is looking for a Call Center Customer Service Representative in the insurance sector.

Key Responsibilities :

Serve as the primary contact for beneficiaries, assisting with account setup and access

Handle inbound calls regarding account issues, debit card inquiries, and transaction disputes

Provide guidance on account options and ensure compliance with financial regulations

Required Qualifications :

High school diploma or equivalent; associate or bachelor's degree preferred

Prior experience in a call center, financial services, insurance, or banking environment

Ability to connect with clients during emotionally challenging situations

Proficiency with account management systems and standard office software

Knowledge of financial account operations and experience supporting beneficiaries