IT Service Desk AnalystVirtualVocations • Washington, District of Columbia, United States
IT Service Desk Analyst
VirtualVocations • Washington, District of Columbia, United States
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A company is looking for an IT Service Desk Analyst II to provide customer support for IT-related issues.
Key Responsibilities
Manage and document incidents in the ServiceNow ticket queue, ensuring thorough resolution or proper assignment
Troubleshoot hardware and software issues on Microsoft and Apple devices, including password resets and application-related problems
Follow established procedures to ensure compliance with HIPAA guidelines and participate in Knowledge Centered Support processes
Required Qualifications
Associate's degree in computer science and one year of experience in a direct user support help desk environment, or two years of experience in computer support operations without a degree
Experience in a high-volume service desk environment, preferably in healthcare
A+ Certification, Support Center Analyst Certification, or IS-related certification preferred
Flexibility to work various shifts, including weekends and holidays
In-depth knowledge of IT services and commitment to customer satisfaction
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Service Desk Analyst • Washington, District of Columbia, United States
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