Company Description
Bullfrog Spas is the fastest growing manufacturer of premium hot tubs in the world and one of Utah's premier brands. Our mission is simple : create peaceful lives. This mission is delivered to our customers through our products. It equally applies to our valued team members. Today, our culture and the efforts of incredible and dedicated team members help to make this a reality.
Responsibilities
- Take the lead on reviewing IT Helpdesk tickets and either resolve them or assign them to appropriate team members for resolution.
- Efficiently troubleshoot and fix common issues associated with the following hardware
PC's and Laptops
Keyboards and miceMonitor & TV DisplaysBarcode ScannersDirect Thermal PrintersLaserJet PrintersiPad, Microsoft Surface and Surface Go'VOIP Phone connectivity issues.Windows & MAC SupportNetwork connectivity issuesWork with users to collect information about issues; investigate user issues and identify their source; determine possible solutions; and test and implement solutions.Provide remote site support.Rebuild PC's or MAC's when needed.Provide software installation and upgrades as needed.Help track and maintain list of IT assetsRun and terminate ethernet cabling when neededRespond to emergencies as needed outside of normal business hours. (On Call)Other duties as assigned.Qualifications
A+ & Network + Certification(s) (A+ Certification is required)Associate's degree preferred but not requiredHave a basic understanding of Active Directory, networking principles, DNS, and DHCP1 to 2 years' experience working in an IT Helpdesk roleExperience in a manufacturing facility is helpful but not requiredEffectively multitask and work in a fast-paced environmentLift up to 50 lbs.Work and communicate effectively, in a team environment, and be able to train end-usersMust establish and maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirementsMust possess thorough understanding of and ability to configure and useAll Microsoft Operating SystemsKnowledge of O365 & MS Office productsJ-18808-Ljbffr