Manager, Vendor Operations and Performance Management

Manager Of Vendor Operations & Performance Management

The Manager of Vendor Operations & Performance Management plays a critical role in executing the organization's vendor strategy by overseeing the operational effectiveness and performance of third-party partners. Reporting to the Director of Vendor Strategy & Relationship Management, this role ensures that all vendor engagements are efficient, compliant, and closely aligned with business objectives and contractual agreements. Serving as the operational backbone of the vendor management function, the manager translates strategic direction into measurable outcomes and drives continuous improvement across all vendor-related activities.

The Vendor Manager is entrusted with overseeing every aspect of vendor engagement-spanning selection, onboarding, operational execution, performance monitoring, and contract management. This role demands a thorough understanding of employee benefits, regulatory compliance, and the nuances of maintaining productive partnerships to ensure vendors consistently deliver high-quality services that align with the organization's strategic objectives and enhance the overall client experience.

Key Responsibilities include : Operational Execution, Vendor Selection and Onboarding, Relationship Management, Contract Negotiation, Performance Monitoring, Financial Management, Process Optimization, Stakeholder Collaboration, Compliance & Risk Oversight, Project Leadership, Documentation and Record Keeping, Support Strategic Initiatives, Process Improvement and Innovation, and Industry Awareness.

Note : Employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.

Qualifications include : Bachelor's degree in Human Resources, Business Administration, or a related discipline (preferred), 3-5 years in benefits administration, vendor management, procurement, or supply chain management, with a strong background in vendor operations, deep understanding of employee benefits programs, compliance, and vendor governance, proven analytical skills in performance tracking and reporting, demonstrated ability to manage vendor relationships and negotiate contracts, excellent communication, organizational, and cross-functional collaboration skills, ability to manage multiple priorities and work with diverse teams, experience with reimbursement account administration, and experience managing teams, providing feedback, and overseeing performance management.

Ideal Candidate Profile includes : strong background in vendor operations, procurement, or supply chain management, analytical mindset with experience in performance tracking and reporting, excellent communication and cross-functional collaboration skills, familiarity with vendor governance, risk management, and contract compliance.

Preferred Skills and Certifications include : Professional Certifications : ECFC (Employers Council on Flexible Compensation) and / or CEBS (Certified Employee Benefit Specialist) credentials, large-scale program experience.

Compensation and Benefits include : The base salary compensation range being offered for this role is $75,000-$90,000 USD annually. This role is also eligible for an annual short-term incentive bonus. WTW provides a competitive benefit package which includes health and welfare benefits, leave benefits, and retirement benefits.