Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Field Service Technician
$54,750-$91,250 Salary Non-Exempt
WFH Mon-Fri 7a-4p
Ability to travel 80%-90%
The opportunity :
The Field Service Technician position : provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit WestRock service technicians.
How you will impact WestRock :
Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.Provides accurate and timely service, audit, installation and expense reports.Provides input / feedback for continuous improvements and changes.Provides installation and commissioning support for new machines in customer's facilities.General Functions, Skills, and Responsibilities
Installation and servicing of Smurfit WestRock Packaging MachineryLead others in the installation and servicing of Smurfit WestRock Packaging MachinerySupport of equipment both mechanically and electricallyTroubleshooting of equipment both mechanically and electricallyTrouble resolution of both mechanical and electrical issues across multiple machinery platformsSell services and parts based on auditsTraining of lesser experienced technicians in auditing of machinerySupport machinery production in Atlanta as neededPossibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as neededSchedules are often dictated by customer requirementsReport to regional service manager dailyConduct an exit interview with customer prior to leaving the jobCommunicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etcComplete expense reports at the conclusion of each jobFollow Smurfit WestRock and customer work / safety rules while in customers facilityMaintain working relationship with fellow employees and customersTraining of operators and mechanics in safe operation, changeovers, and PM procedures.Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures.Complete FAT / PDI (acceptance testing) of machines as neededOrganize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1In depth knowledge of detailed functions and setup of multiple machinery platformsWhat you need to succeed :
Technical degree is a plus, but not requiredPrevious field service work is requiredGood personality for customer relationsGood written and verbal communication skillsSelf-motivatedStrong mechanical abilitiesPC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google appsAbility to follow and comprehend basic programming structures, i.e. ladder logicRockwell 5000 programmingWrites accurate and concise service and expense reportsWrites procedure and training documentsExecutes training programs based on developed documentation and individual needs90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shiftsPassport is required or ability to obtainAbility to travel to within the USA and to Mexico, Canada, and Europe is expectedAbility to learn new technologies.Be a team player.Willing to follow strict safety guidelines.Understanding of and ability to follow electrical and mechanical drawings / schematicsPhysical Requirement
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to :Some heavy lifting and considerable moving of equipment required.Stand on your feet for 10+ hourSit, stoop, kneel, or crouchLadders or heights when neededWork off shifts (2nd shift, 3rd shift)Work unsupervisedSit on airplanes for extended periods of time (10 + hours)Be able to work 12-hour shifts.Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.Use standard business equipment, such as computers, calculators, copying and fax machines.Work around electricity and in small spaces.Performance Measurements
Accomplishing Smurfit WestRock and service objectivesExpense managementEffectiveness with computer skillsQuality of workWorking with colleagues and customersTimeliness and accuracy of service paperwork, i.e. audits, service reports, expense reportsEffective direction of others while at a customer location or on a projectTraining Requirements
Safety training includes :
General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.Job related training includes :Maintenance standard operating procedures, quality procedures, customer specifications.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to :Moving equipment.Heat, and fumes.The noise level in the work environment is moderate to loud.Personal Protective Equipment Used on the Job
Safety Glasses, hearing protection, gloves, welding and / or other personal protective equipment and required while performing certain tasks or visiting certain areas.What we offer :
Corporate culture is based on integrity, respect, accountability, and excellence.Comprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies, and potential.A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $54,750.00 - $91,250.00, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.
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