Sales Development Representative

Remote job — must be based in the U.S.   WHO WE ARE   NPS Prism, owned by Bain & Company, is a leading cloud-based customer experience (CX) benchmarking platform.

We provide actionable insights that help clients create exceptional customer experiences.

Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide.

As part of Bain & Company, a globally recognized leader in top-tier benefits and a great work environment, we value diversity, inclusion, and collaboration.

We nurture exceptional talent, helping you thrive both professionally and personally.    WHERE YOU’LL FIT WITHIN THE TEAM  You’ll report directly to a Manager within the Commercial NPS Prism team.

Your role will involve supporting deal creation through top of funnel activities such as identifying prospects, conducting cold outreach, and facilitating inbound leads.

This role is crucial for advancing our sales goals and supporting the Commercial team by generating new leads and supporting deal lifecycles.   WHAT YOU’LL DO   Research prospective clients :

• partner with Commercial Directors to understand target organizations and build lead lists for potential outreach  Targeted outreach : support strategic outreach to prospective clients through various channels, including email, phone calls, and social media.

Assist in developing a pipeline of new business opportunities targeting organizations that aim to improve their customer experience.  Monitor inbound leads :

For example, assist with scheduling next steps, drafting follow up emails, or creating ad hoc collateral to support deal momentum.   Events :

Additionally, SDRs may help to evolve our sales playbook by documenting tactics and templates that perform well.     ABOUT YOU  Required   Strong communication and interpersonal skills  Demonstrated experience engaging prospects through various cold outreach methods   Comfortability with changing strategy and experimenting with new tactics   Familiarity with CRM tools and prospecting tools (such as HubSpot, Apollo, and LinkedIn Sales Navigator)   Results oriented and a willingness to learn   Bachelor’s degree in Business, Marketing, or a related field   Preferred   1-2 years of cold outreach or lead generation experience, with a proven track record of achieving sales targets within the customer experience or SaaS industry   WHAT WE OFFER :