Commercial Lines Account Manager

Overview

Seeking a P&C Account Manager Lead for a private national retail broker out of the Financial District working in their Private Equity / M&A practice. This role is hybrid remote 2 days per week and targeting candidates with 3-5 years of mid market P&C experience and will train you into this vertical.

Summary

Responsible for providing customer service and overall service of assigned customers and / or policies on large market accounts. Supports Producer in soliciting of new business and other Producer-led new business efforts.

Responsibilities

• Fosters and manages overall relationship with clients ensuring retention of large market book of business and high satisfaction;
• Supports Producer in developing new business opportunities for existing clients and prospects;
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
• Independently reviews policy and determines appropriate coverage; identifies possible deficiencies;
• Reviews and summarizes marketing results and prepares proposals;
• Finalizes proposals and presentations in coordination with Producer;
• Binds insurance coverage and prepares binders and / or delegate certificates issuance;
• Reviews policies for accuracy and review contracts;
• Prepares summaries and / or schedules of coverage for clients;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
• Provides technical guidance to staff assisting with client needs or procedural issues;
• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
• Notifies producer of pertinent information related to client retention;
• Meets with clients as needed or directed by Producer;
• Provides mentoring to staff to support immediate supervisor;
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Experience and Qualifications

Compensation

Base pay range : $100,000.00 / yr - $125,000.00 / yr

Additional compensation types : Annual Bonus

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