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Technical Support Analyst 2 - Contract Position
Technical Support Analyst 2 - Contract PositionBranCore Technologies • Richmond, VA, US
Technical Support Analyst 2 - Contract Position

Technical Support Analyst 2 - Contract Position

BranCore Technologies • Richmond, VA, US
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Contract Length : 6 months with the possibility of extending based on performance.

Richmond, VA candidates ONLY required.

Top Technical Skills

  • Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

  • Hardware & Software Troubleshooting

    • Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

  • Telecom & Mobile Device Management

    • Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

  • Application Installation & Configuration

    • Experience installing and configuring software applications across various systems.

  • Inventory & Asset Management

    • Maintains accurate records of IT assets and supports inventory reconciliation.

    Soft Skills & Professional Strengths

  • Customer Service & Communication

    • Strong ability to communicate technical information clearly to non-technical users across all staff levels.

  • Team Collaboration

    • Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

  • Problem Solving & Escalation Management

    • Capable of resolving issues independently and escalating appropriately when necessary.

  • Reporting & Documentation

    • Prepares weekly reports and maintains detailed documentation of support activities and procedures.

  • Training & User Support

    • Provides training and guidance to end users and staff on IT systems and processes as needed.

    Required / Desired Skills

  • Telecommunications skills (POTS lines, VoIP, and cell) — Nice to have
  • A / V Systems Support — Nice to have
  • Helpdesk – Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary — Required (2 Years)
  • Customer Oriented and Team Player — Required (3 Years)
  • Computer diagnostics and remediation — Required (3 Years)
  • Strong ability to effectively communicate — Required (3 Years)
  • Additional duties as needed. — Required

    • J-18808-Ljbffr

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    Technical Support Analyst • Richmond, VA, US