Service & Support Staff

Job Description

Job Description

Company Overview :

Micro-Star International (MSI™) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSI™ has certainly become a vital link in the chain of leading-edge technology.

MSI™ keeps the principle of "Award-winning product quality and outstanding customer service" in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard / video card manufacturers in the world.

Job title : Service & Support Staff

Pay Range : $19.00-$30.00

Location : City of Industry, Los Angles

Job Description :

• Responsible for picking up and answering incoming phone calls.
• Input into our phone system customer info and also note issues and solutions to log all calls received.
• Provide technical support for all MSI products that we carry.
• Provide technical support for customers who have used our online support form to submit an issue for the product they have.
• Provide technical support for customers who have submitted an email into the email folders we provide support for.
• Continually monitor the 3 forms of support we provide to our customer as mentioned above. (phone, online and email)
• Responsible for the creation of accessory orders.
• Responsible for help with registration requests.
• Responsible for providing RMA status updates if requested by a customer.
• Responsible for issuing RMA’s.
• Communicating with repair centers to provide technical info if had issued RMA.
• Keep updated on new and current products with information put on our server that is available for all techs.
• Submit FAQ info for issues they encounter to verify and update our FAQ web page.

Requirements :

Minimum 2 years of technical support and customer service experience required

Sales experience is a plus

People skills are a must!

Microsoft Excel / Word / Email

Personal development product experience is a plus

Basic troubleshooting skills

Experience using web based applications

Good computer PC skills

Good communication skills in both written and verbal

Efficient task-tracking and problem-solving techniques

Team player

Fluent In English and Mandarin Chinese is a plus

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. MSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.