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Technical Support Specialist (HVAC)

Technical Support Specialist (HVAC)

RobertshawItasca, IL, US
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Overview

Technical Support Specialist (HVAC) at Robertshaw.

Base pay range : $65,000.00 / yr - $75,000.00 / yr. The actual pay will be based on skills and experience; discuss with your recruiter to learn more.

Robertshaw is a private equity-owned global design, engineering, and manufacturing company serving the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness. With over 125 years of experience, we are a global team focused on innovation.

Role Description

We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to provide expert guidance and assistance to customers and field technicians regarding HVAC systems. The role includes troubleshooting, diagnosing, and resolving technical issues to ensure high levels of customer satisfaction through timely and accurate support.

Key Responsibilities

  • Technical Assistance : Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone and email.
  • Customer Interaction : Engage with customers and field technicians to understand issues, offer solutions, and ensure resolution.
  • Product Knowledge : Stay up to date with the latest products and industry trends to provide accurate and relevant support.
  • Training and Support : Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
  • Collaboration : Work closely with other departments to address and resolve customer and technical issues.
  • Quality Assurance : Ensure that all support meets company standards and customer expectations for quality and professionalism.

Qualifications

  • Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience diagnosing and repairing HVAC systems.
  • Relevant HVAC certifications (e.g., EPA Certification) preferred.
  • Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
  • Excellent communication skills with the ability to convey technical information to non-technical audiences.
  • Proficiency in using support software and tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

    • Education

  • High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.

    • Seniorities and Type

  • Seniority level : Mid-Senior level
  • Employment type : Full-time

    • Job Function and Industries

  • Job function : Information Technology
  • Industries : Appliances, Electrical, and Electronics Manufacturing

    • Note : This description reflects the responsibilities and qualifications typically associated with this role and may be updated to reflect business needs.

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    Technical Support Specialist • Itasca, IL, US

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