Product Health Systems Manager

Job Description

Job Description

Company Overview :

With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.

DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health, using grant funds from the Centers for Disease Control and Prevention (CDC). Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant, but work will be supervised by DOHMH. This is a grant-funded position ending in November 2027.

Program Description :

The Center for Health Equity and Community Wellness (CHECW) aims to eliminate racial inequities resulting in premature mortality, with a focus on chronic disease, by addressing the social and environmental factors that impact health. CHECW works to increase placed-based investments in priority neighborhoods with community programming and services based on epidemiology; influence and leverage the health system to promote whole-person care; intensify the agency’s approach to tackling big salt, sugar, and tobacco; and finding innovative ways to improve the built environment and address other social determinants of health. CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration, and Services. CHECW seeks to create healthier neighborhoods by providing New Yorkers the information and resources they need to live healthy lives and work to remove health inequities between New York City neighborhoods that are the result of structural racism such as segregation and disinvestment and social capital.

Public health emergencies are becoming more frequent and severe. And public expectations for emergency response have changed in terms of speed of response, level of communications, among other things. As such, DOHMH must become a more “response-ready” Agency to enable more effective and efficient emergency operations. This means strengthening the Agency’s overall systems, processes, and policies to ensure a strong emergency infrastructure to support priority CHECW preparedness needs identified from the COVID-19 pandemic response and other previous emergencies. Emergency Preparedness and Response is a public health infrastructure foundational service, and DOHMH must build capability and capacity in this area to protect the public’s health.

The Chief Medical Officer (CMO) works to develop and implement anti-racism policies and programs that advance health equity and accountability in partnership with Health Department divisions and health care delivery organizations. The CMO will raise visibility of the biggest health equity challenges and will move resources to the places, spaces, and programs that address them through collaboration with neighborhood-based and citywide health care delivery organizations. This work will occur in three strategic priority areas or “Domains” : 1. Bridging Public Health and Health Care 2. Advancing the Health Department’s Commitment to Anti-racism in Public Health Practice and Policy 3. Building Institutional Accountability.

Summary of the Position :

The Office of the Chief Medical Officer is seeking a detail-oriented Product / Health Systems Manager to oversee data quality, governance, and strategic planning for the Provider Data Warehouse, currently managed through careMESH, our comprehensive healthcare provider directory platform. This role is critical to ensuring the accuracy, completeness, and reliability of provider data integrated from federal, state, and local sources into our cloud-based system. This role will report to the Deputy Chief Medical Officer.

About the Provider Data Warehouse :

This project involves the development, maintenance, and validation of a centralized directory of healthcare provider data, designed for use by NYC DOHMH divisions in provider engagement, emergency communications, and other key programming. Currently hosted by a third-party vendor, careMESH, the warehouse integrates provider and facility contact information from a broad array of national, state, and internal sources into a single, accessible platform. It serves as the foundational system for provider engagement and supports critical emergency response efforts.

T he Product / Health Systems Manager Duties will Include :

Product Owner of Provider Data Warehouse

• Prioritize use cases across the Health Department based on their potential impact, feasibility, and alignment with organizational goals and initiatives
• Translate those use cases into technical requirements as needed for a 3rd party vendor
• Lead the development and documentation of key use cases for the Provider Data Warehouse
• Engage with stakeholders to gather insights, ensuring the platform meets evolving needs and drives programmatic success

Cross-functional Collaboration

Data Quality Management and Improvement

Data Integration Oversight

Quality Assurance Processes

Data Governance

Qualifications & Requirements :

Preferred Skills :

Benefits :

Additional Information :

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you!

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.

Monday-Friday

35 Hours Per Week