Solutions Engineering Manager

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

We are seeking an experienced and highly motivated Pre-Sales Solutions Engineering Manager to lead a team of three Solutions Engineers (SEs). In this role, you will be responsible for guiding and mentoring your team, providing technical expertise, and collaborating with sales, product, and engineering teams to ensure our solutions meet the needs of our clients. You will play a critical role in the entire sales cycle, from discovery to proof-of-concept, helping our customers understand the technical and business value of our products.

What you'll do as the Solutions Engineering Manager

• Team Leadership & Mentorship : Lead, coach, and mentor a team of three Solutions Engineers. You will manage and mentor SEs, establish career development paths, and align team efforts with the broader company strategy. You will also coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations.
• Technical & Strategic Guidance : Guide the SE team on technical best practices, establish enablement programs, and collaborate with Product to influence the roadmap. You will own the SE strategy for your team, ensuring alignment with sales objectives and driving key initiatives for pre-sales effectiveness.
• Cross-functional Collaboration : Work closely with the sales team to understand customer needs and objectives. Partner with product and engineering teams to provide market feedback and help shape the product roadmap.
• Solution Expertise : Act as a subject matter expert on our software and hardware solutions for restaurant kitchen automation. Stay up to date on industry trends and the competitive landscape.
• Customer Engagement : Engage with key accounts, support complex enterprise deals, and ensure the SE team delivers consistent technical value. You will also join customer meetings and presentations as a senior technical leader when needed, helping to build trust and credibility with key stakeholders.
• Process Improvement : Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.

What we're looking for

Nice to haves

What you'll get

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

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