Job Description
Job Description
Loot Labs is on a mission to make collecting fun. We are passionate about bridging the gap between collectible markets and avid collectors.
Our product, Boxed.gg, offers a marketplace that facilitates the purchase and trade of digital items in an accessible manner. The platform initially focused on physical trading card games such as Pokémon, Magic : The Gathering, and Yu-Gi-Oh!, allowing users to digitally unbox rare cards and have the physical items shipped to their doorsteps.
We believe that collecting should be more than just transactions—it should be a journey. Our team of passionate gamers, tech wizards, and collectors themselves are committed to making that vision a reality.
Join us at Loot Labs and unlock a new dimension of collecting!
Role Description
The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.
Key Responsibilities
Order Processing - Accurately pick items from inventory based on customer orders.
Quality Control - Inspect products for defects or damages before packaging.
Packaging - Securely package products to prevent damage during transit.
Inventory Management - Restock inventory and assist in conducting inventory audits.
Shipping - Label and ship packages, ensuring that the correct carrier service is used.
Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.
Documentation - Maintain accurate records of inventory and orders processed.
Customer Service - Assist with customer inquiries related to shipping and order status.
Team Collaboration - Work closely with team members to meet daily fulfillment targets.
Qualifications
Education : High school diploma or equivalent.
Experience : Prior experience in warehouse operations, inventory management, or a related field is a plus.
Technical Skills : Basic computer proficiency, including familiarity with inventory software and systems.
Physical Requirements : Ability to lift up to 50 lbs and stand for extended periods throughout the day.
Attention to Detail : Keen eye for detail to ensure accuracy in order processing and inventory management.
Communication Skills : Strong verbal and written communication abilities to effectively interact with team members and provide customer service.
Preferred Skills
Gaming Interest : A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.
Problem-Solving Abilities : Capacity to troubleshoot issues during the order fulfillment process quickly.
Time Management : Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.
Customer Service Orientation : Experience in customer service, especially in handling customer inquiries and concerns regarding orders.
Teamwork Skills : Proven ability to work effectively as part of a team to achieve collective goals.
Adaptability : Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.
Ability to Commute to Warrendale, PA 15086 is required
Work Location : In person
Pay : $14.00 - $16.00 per hour
Fulfillment Associate • Warrendale, PA, US