Protective Services Case Aide

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Overview

Position : Protective Services Case Aide. Reports to the Protective Services Trainer / Supervisor. The role supports daily administrative tasks and assists PSWs as requested. Must be able to work in an environment that handles highly confidential matters. Although this position has a high administrative component, the individual will be exposed to tasks assigned to PSWs. This role is designed to provide training required to transition to a Protective Services Worker.

Responsibilities

• Assist with printing and faxing highly confidential information.
• Forward PS documents received to the correct PS staff member.
• Assist with scanning letters into the Adult Protective Services System.
• Research information in the SAMS System.
• Under the supervisor's direction, assist with making referrals for clients.
• Assist with making follow-up calls to clients and collaterals as instructed.
• Follow up on calls forwarded to PS voicemail when requested.
• Assist with collecting monthly legal and language interpreter records for Fiscal billing / payment if authorized.
• Update incoming Intake Reports and complete data entry notes / attach intake data to ensure compliance if authorized.
• Create and send mailings to consumers and other agencies as directed by PDS and assist PSD as instructed if authorized.
• Prepare and coordinate materials and space for program-related training and meetings.
• Participate in required training activities.
• Attend PSW group meetings, including Ground Rounds.
• May be asked to accompany PSWs on home visits.
• Support staff with a review of care plans and ongoing client services.
• Protect consumers' PHI and report any suspected security breaches under HIPAA regulations.
• Perform all services in compliance with State and Federal regulations and CBES policies and procedures.
• Other duties as assigned.

Qualifications and Characteristics

Education and Experience

Physical Requirements

Employment details

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