Key Accounts Manager

Position Summary

The Key Accounts Manager is responsible for supporting designated corporate accounts that have intricate operational needs, ensuring effective cross-departmental project management. Additionally, they are tasked with supporting the cultivation of a long-term, mutually beneficial, and trustworthy relationship with their account.

This position does not have supervisory responsibilities.

Essential Duties and Responsibilities

• Collaborate cross functionally across Operation Warm departments (Partnerships, Marketing, Programs, Customer Service, Accounting, Operations) to ensure seamless program execution and drive partner satisfaction and growth
• Use project management tool to manage project tasks and meeting agendas
• Manage Partner communication utilizing approved communication, project management tools, and templates
• Act as knowledge point and remain abreast of all current partner and team activities
• Ensure that all required data is captured in Salesforce. Accurately and fully maintain all relevant partner records in Salesforce
• Maintain reports for internal and external use that accurately track data captured, and identify exceptions, data errors or omissions
• Train partners to access and utilize reports and tools on custom partner portal and answer partner questions as needed
• Create and deliver formal and informal presentations in small and large environments (both in-person and virtual)
• Provide regular account updates to Director of Key Accounts on all partner KPIs
• Work with assigned partner to renew and expand current funding level to meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunities
• Work harmoniously with all Operation Warm departments to exceed personal and organizational goals
• Attend (occasionally lead) and participate in Operation Warm in-person events
• Contribute to annual planning efforts and strategy development as requested by manager
• Other duties, as assigned

Basic Job Qualifications

Other Qualifications