Customer Experience Agent
VirtualVocationsKnoxville, Tennessee, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Customer Experience Agent.
Key Responsibilities :
Answer inbound calls promptly and professionally, aiming for one-call resolution
Support patients and healthcare providers with inquiries, benefit verification, and issue resolution
Document customer interactions accurately and provide feedback for service improvements
Required Qualifications :
High school diploma or equivalent
Minimum of 2 years' experience in a healthcare customer service role
Proficient in using customer service software and Microsoft programs
Ability to work in a fast-paced environment and handle stress effectively
Understanding of HUB patient journey and workflow is a plus
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Customer Experience Agent • Knoxville, Tennessee, United States
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