Technology Support Specialist - Agency Operations / IT (Austin)

Primary Location

: Texas-Austin

Work Locations

: Public Utility Commission of T 1701 N Congress Ave Austin 78701

Job

: Computer and Mathematical

Employee Status

: Regular

Schedule

: Full-time Standard Hours Per Week : 40.00 State Job Code : 0230 0231 Salary Admin Plan : B Grade : 18 B18, B20

Salary (Pay Basis)

: 4,800.00 - 6,674.00 (Monthly)

Number of Openings

: 1

Overtime Status

: Exempt

Job Posting

: Sep 30, 2025, 4 : 37 : 28 PM

Closing Date

: Ongoing

Description

The Public Utility Commission of Texas : Your Gateway to a Fulfilling Career!

NOTICE TO APPLICANTS

Applications must contain a complete job history, detailing :

Job title

Dates of employment

Name of employer

Supervisor's name and phone number

Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for

Important : Resumes do not replace this required information. Applications stating, See attached or See resume will not be accepted. The experience listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application.

Required Documents

Resume

The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as relevant.

Incomplete applications will not be considered .

Applicant Release Form Website Link

WORK IN TEXAS APPLICANTS

To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to https : / / capps.taleo.net / careersection / ex / jobsearch.ftl and select our agency, Public Utility Commission of Texas, from the Company / Agency list.

If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.

The Public Utility Commission regulates the state's electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service

Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure

Make a Difference with Us

We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

Competitive Benefits Package

In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a detailed overview, please visit https : / / www.puc.texas.gov / HumanResources / Home / Benefits.

Ready to Make a Difference? Apply Today!

DIVISION - AGENCY OPERATIONS

DEPARTMENT - INFORMATION TECHNOLOGY (IT)

The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.

Agency Counsel

Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUC policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency's ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.

Central Records

Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.

Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.

Library

The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.

Financial Resources

Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.

Human Resources

In support of the PUC's mission, philosophy and values, it is the mission of Human Resources to foster, reinforce, and sustain fair, equitable and consistent application of the agency's human resources programs, policies and services, to ensure compliance with federal and state laws, and to fulfill the needs of the agency's most valuable resources...it's PEOPLE.

The Human Resources Department develops and implements activities and programs related to recruitment, staffing, employment, employee classification, compensation, and benefits, as well as employee relations, employee assistance, diversity, and training on human resources policies.

Information Technology

Information