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Chick-fil-A Operations Manager

Chick-fil-A Operations Manager

Chick-fil-ARichmond, VA, US
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Chick-fil-A Operations Manager

Pay : $20.25 - $22.50 per hour

Benefits : Health insurance, SIMPLE IRA Match, Paid Vacation

Job type : Full-time

We are seeking an Operations Coordinator to join our team! You will be primarily responsible for providing guests with a memorable dining experience while managing a team, in close coordination with a Director.

Responsibilities :

  • Takes ownership of dine-in and carry-out and drive-thru guest experiences
  • Responsible for the new and continued training of all front-of-house team members
  • Manages systems related to dine-in, carry-out, and drive-thru guest experience
  • Directly leads a team of 7-13 team-members
  • Oversees guest services and resolves concerns
  • Adjust staff schedules to meet restaurant needs
  • Work with existing leadership to achieve excellence
  • Adhere to all safety and sanitation regulations
  • Works to meet labor cost and sales goals while delivering speed of service and guest satisfaction goals

Requirements and Responsibilities :

We are looking for applicants who exhibit the following qualities :

  • Consistency and Reliability
  • Cheerful and Positive Attitude
  • Values Teamwork
  • Loves Serving and Helping Others

    • Applicants must be able to :

  • Smile
  • Create and Maintain Eye Contact
  • Make Connections with Guests and fellow team members
  • Honor and encourage others to follow the visions and values of the restaurant
  • Ability to multitask
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with guests and team members
  • Applicants will also be expected to be able to work on their feet for several hours at a time indoors and outdoors. Prior experience is preferred, but not necessary.

    • Requirements :

  • Experience in a high-paced restaurant environment
  • Leadership experience
  • Commitment to delivering excellent service
  • Has a heart for service
  • Strives for personal and team excellence
  • Demonstrated ability to work with a diverse group and lead teams
  • Willing to be coached and skilled in coaching others
  • Maintains a positive outlook especially during times of challenge
  • Thrives in a fast-paced and high-traffic environment
  • Enthusiastic leadership style that raises others up
  • Focused on helping the Front line team meet goals
  • ServSafe certification is a plus
  • General understanding of retail systems with the ability to learn
  • Excellent written and communication skills
  • Strong attention to detail

    • Benefits :

  • Opportunities for growth
  • Health Insurance
  • Paid Vacation time
  • Sundays off
  • College Scholarship Opportunities
  • Free food
  • IRA options

    • We Ask You to :

  • Have a High School diploma or equivalent required; college degree preferred
  • Have the ability to communicate effectively in English, bilingual a plus
  • Be at least 18 years of age
  • Be willing and able to work a flexible schedule
  • Have the ability to lift and carry 10-65 lbs.
  • Have a valid driver's license, reliable transportation and proof of insurance
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